{"id":4642,"date":"2026-06-19T06:55:02","date_gmt":"2026-06-19T06:55:02","guid":{"rendered":"https:\/\/www.ecit.com\/no\/selskap\/"},"modified":"2026-06-25T07:36:23","modified_gmt":"2026-06-25T07:36:23","slug":"faq","status":"publish","type":"office","link":"https:\/\/www.ecit.com\/no\/selskap\/ecpay\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<section id=\"block_acf-block-6a3cda75a9d07\"\n\tx-data=\"Hero\"\n\tclass=\"hero block-outer   is-subhero has-image hide-gradient-overlay\">\n\n\t\t\t<div class=\"hero__bg-image\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting.jpg\" class=\"attachment-image_1920_1080 size-image_1920_1080\" alt=\"\" srcset=\"https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting.jpg 1920w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting-300x169.jpg 300w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting-1024x576.jpg 1024w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting-768x432.jpg 768w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting-1536x864.jpg 1536w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting-1280x720.jpg 1280w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/group-of-colleagues-in-a-meeting-150x84.jpg 150w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>            <div class=\"hero__bg-image-gradient hero__bg-image-transparent-gradient\"><\/div>\n\t\t<\/div>\n    \n    <div class=\"hero__container block-inner alignfull\">\n        <div class=\"hero__content \">\n            <div class=\"hero__content-text\">\n\n                                    <div class=\"hero__eyebrow text-label\">ECPay<\/div>\n                \n                <div class=\"hero__header-box\">\n                                                                    <h1 class=\"hero__heading heading-black-2 \">\n                            Ofte stilte sp\u00f8rsm\u00e5l                        <\/h1>\n                    \n                    <div class=\"hero__heading-stroke\"><\/div>\n\n                                            <div class=\"hero__text text-body\">P\u00e5 denne siden finner du de vanligste sp\u00f8rsm\u00e5lene. Dersom du ikke finner svaret p\u00e5 sp\u00f8rsm\u00e5let du leter etter, ikke n\u00f8l med \u00e5 ta kontakt med oss.\r\n\r\n<\/div>\n                                    <\/div>\n\n                                    <div class=\"hero__buttons\">\n                        <div class=\"hero__button-stroke\"><\/div>\n                                                        <div class=\"wp-block-button is-style-primary\">\n                                <a href=\"#kontaktoss\" target=\"_self\" class=\"wp-block-button__link wp-element-button\">\n                                    Kontakt oss                                <\/a>\n                            <\/div>\n                                            <\/div>\n                            <\/div>\n\n                    <\/div>\n\n        <div class=\"hero__distributed-buttons block-outer--bleed\">\n            \n\n<section id=\"block_acf-block-6a3cda75a9d1e\"\n         class=\"distribution-buttons \">\n\t\t\t<div class=\"distribution-buttons__buttons  distribution-buttons__buttons--columns-\">\n\t\t\t\n\n\n\n\n\n\n\t\t<\/div>\n\t<\/section>\n\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"block_acf-block-6a3cda75a9d9f\"\n         class=\"bullets block-outer  \">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/03\/FA_super_image_1920_2600_01-1512x2048.png\" alt=\"\" loading=\"lazy\" class=\"bullets__img \">\n\t\n\t<div class=\"bullets__container block-inner  alignfull\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\" wp-block-paragraph\">ECPAY<\/p>\n\n\n\n<h2 class=\"wp-block-heading spacing-before--0\">V\u00e5re mest stilte sp\u00f8rsm\u00e5l<\/h2>\n\n\n\n<p class=\" wp-block-paragraph\"><br><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white\"><a class=\"wp-block-button__link wp-element-button\" href=\"#kontaktoss\">Kontakt oss<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div id=\"block_acf-block-6a3cda75a9dc4\"\n         class=\"details-closer \">\n\t\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvordan kan jeg betale min inkassosak?<\/summary>\n<p class=\" wp-block-paragraph\">Betalingsinformasjon er oppgitt p\u00e5 brevet du har mottatt fra oss.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Jeg har mistet brev med betalingsinformasjon<\/summary>\n<p class=\" wp-block-paragraph\">Du kan kontakte oss via kontaktskjemaet i bunnen av denne siden, sende oss en e-post p\u00e5&nbsp;<a href=\"mailto:post@ecpay.no\">post@ecpay.no<\/a>&nbsp;eller fors\u00f8ke \u00e5 ringe 02165 mellom kl. 09-15.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva gjelder saken, jeg vil ha kopi av opprinnelig faktura<br><\/summary>\n<p class=\" wp-block-paragraph\">Ta kontakt enten direkte med v\u00e5r oppdragsgiver, eller oss p\u00e5 e-post p\u00e5&nbsp;<a href=\"mailto:post@ecpay.no\">post@ecpay.no<\/a>&nbsp;eller fors\u00f8ke \u00e5 ringe 02165 mellom kl. 09-15<br><\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Jeg \u00f8nsker \u00e5 dele opp kravet<\/summary>\n<p class=\" wp-block-paragraph\">Ta snarlig kontakt med oss. Vi er i utgangspunktet \u00e5pne og fleksible for \u00e5 f\u00e5 gode l\u00f8sninger for alle parter.<br><\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Jeg er uenig i kravet, hva gj\u00f8r jeg?<\/summary>\n<p class=\" wp-block-paragraph\">Dersom du ikke er enig i kravet du har mottatt ber vi deg snarlig ta kontakt og melde fra om din innsigelse. Send oss gjerne en e-post til&nbsp;<a href=\"mailto:post@ecpay.no\">post@ecpay.no<\/a>&nbsp;og merk e-posten med saksnummer.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Jeg \u00f8nsker \u00e5 f\u00e5 en oversikt over aktive saker hos ECPay<br><\/summary>\n<p class=\" wp-block-paragraph\">Du kan enten sende oss en e-post&nbsp;<a href=\"mailto:post@ecpay.no\">post@ecpay.no<\/a>&nbsp;eller fors\u00f8ke \u00e5 logge deg inn p\u00e5 Min Side,&nbsp;<a href=\"https:\/\/131120.web-site.no\/InfocenterDebitor\/Login\/Index?ReturnUrl=%2FInfocenterDebitor%2F\">Logg inn | ECPay Debitor Portal<\/a><br><br><\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jeg utsette betalingsfristen?<\/summary>\n<p class=\" wp-block-paragraph\">Ja, du kan s\u00f8ke om dette p\u00e5&nbsp;<a href=\"https:\/\/131120.web-site.no\/InfocenterDebitor\/Login\/Index?ReturnUrl=%2FInfocenterDebitor%2F\">Min side<\/a><br><\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva skjer om jeg ikke betaler inkassosaken?<\/summary>\n<p class=\" wp-block-paragraph\">Inkassosaken stopper ikke f\u00f8r den er betalt. Det er en risiko for at saken blir rettslig og at det vil p\u00e5l\u00f8pe betalingsanmerkning. Om saken sendes til forliksr\u00e5det eller namsmannen kan det bli besluttet dom og\/eller utlegg i eiendeler.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide is-layout-flow wp-block-details-is-layout-flow\"><summary>Jeg har allerede betalt kravet<\/summary>\n<p class=\" wp-block-paragraph\">Dersom du allerede har betalt direkte til oppdragsgiver, kan det v\u00e6re et restkrav som m\u00e5 betales.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><br><br><\/p>\n<\/details>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\t<\/div>\n<\/section>\n\n\n\n<section id=\"kontaktoss\"\n         class=\"form alignfull has-animation  form--media-right\" >\n\t<div class=\"form__form\">\n\t\t\t\t\t<p class=\"form__label\">Kontakt oss<\/p>\n\t\t\t\t\t\t\t<p class=\"form__heading\">Vil du vite mer?<\/p>\n\t\t\t\t<div class=\"form__inner-wrap\">\n\t\t\t\t\t\t\t<p class=\"form__text\">Vil du vite mer? Fyll ut kontaktskjemaet under eller ring p\u00e5 f\u00f8lgende nummer<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"form__phone-number\">\n\t\t\t\t\t<a href=\"tel:+4702165\">\n\t\t\t\t\t\t<svg viewBox=\"0 0 40 40\"><use xlink:href=\"https:\/\/www.ecit.com\/no\/wp-content\/themes\/ecit\/assets\/dist\/icons\/dist\/icon-sprite.svg?ver=1.2.45#phone\"><\/use><\/svg>\t\t\t\t\t\t+47 02165\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"form__embed\" data-no-reveal>\n\t\t\t\t\t\t\t<div class=\"ecit-hubspot-form\" id=\"ecit-hs-form-a6e3041c-8cdf-46db-aa4a-825459353576-6a49fe381a3a8\"><\/div><script>window.hsFormsOnReady = window.hsFormsOnReady || [];window.hsFormsOnReady.push(function(){hbspt.forms.create({portalId:25301188,formId:\"a6e3041c-8cdf-46db-aa4a-825459353576\",target:\"#ecit-hs-form-a6e3041c-8cdf-46db-aa4a-825459353576-6a49fe381a3a8\",region:\"eu1\",onFormReady:function(){var c=document.getElementById(\"ecit-hs-form-a6e3041c-8cdf-46db-aa4a-825459353576-6a49fe381a3a8\");var f=c&&c.querySelector(\"form\");if(!f)return;var s=\"--ecit-hs-form-a6e3041c-8cdf-46db-aa4a-825459353576-6a49fe381a3a8\";window._ecitHsIds=window._ecitHsIds||{};f.querySelectorAll(\"[id]\").forEach(function(el){if(window._ecitHsIds[el.id]){var o=el.id;el.id=o+s;f.querySelectorAll(\"[for]\").forEach(function(lb){if(lb.getAttribute(\"for\")===o){lb.setAttribute(\"for\",el.id);}});}else{window._ecitHsIds[el.id]=true;}});}});});<\/script>\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"form__img  form__img--default\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"915\" height=\"800\" src=\"https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/Form-block-21.jpg\" class=\"form__image\" alt=\"\" srcset=\"https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/Form-block-21.jpg 915w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/Form-block-21-300x262.jpg 300w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/Form-block-21-768x671.jpg 768w, https:\/\/www.ecit.com\/no\/wp-content\/uploads\/2026\/05\/Form-block-21-150x131.jpg 150w\" sizes=\"auto, (max-width: 915px) 100vw, 915px\" \/>\t<\/div>\n<\/section>\n","protected":false},"author":9,"featured_media":2506,"parent":4437,"menu_order":0,"template":"","division":[10],"service_category":[85],"region":[],"office_type":[],"support":[],"class_list":["post-4642","office","type-office","status-publish","has-post-thumbnail","hentry","division-accounting-payroll","service_category-lonn-regnskap"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - ECIT<\/title>\n<meta name=\"description\" content=\"P\u00e5 denne siden finner du de vanligste sp\u00f8rsm\u00e5lene. 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